falcon95
  •  falcon95
  • 51.8% (Neutral)
  • YAF Forumling Topic Starter
2009-06-25T05:50:16Z
I would like to be able to generate reports from the forum for review. I would like to know if this functionality exists or if it can be written.

The kinds of reports I would like are:

1.Total number of collective inquiries completed in a given time period.
2. Total number of inquiries completed by any given moderator in a given time period.
3. The features above in graph format.
4. Ability to run reports by certain keywords.

Can anyone help in this area?
Sponsor
jshepler
2009-06-25T06:18:18Z
What do you mean by "collective inquiries"?

not jsheLPer
falcon95
  •  falcon95
  • 51.8% (Neutral)
  • YAF Forumling Topic Starter
2009-06-25T07:25:46Z
Means total number of inquiries completed by all moderators in a given time period.
imukai
2009-06-25T07:37:51Z
I think moreover he's asking what you mean by "inquiries" in terms of this forum software.
falcon95
  •  falcon95
  • 51.8% (Neutral)
  • YAF Forumling Topic Starter
2009-06-25T07:44:43Z
Oh ok. What I mean is this. I need to be able to "manage" the moderators. Essentially they are customer service representatives, and I want to use the Forum as a FAQ/help center medium.

We need quite a bit of functionality for communicating with the customer, as well as amongs moderators. The moderators (or CSR's) need to be regulated as their performance is rated according to how they are doing with answering FAQ's.

So creating reporting functionality is very important.

The forum has all the functionality from an end user perspective that we require.

Note: I should also add as an aside that we are using YAF in Sitecore CMS.

jshepler
2009-06-25T07:53:26Z
Ok, so an "inquiry" would be a customer starting a thread asking a question. Reporting the number of threads created in a forum in a given date range is possible. But that would be any subject. If you need further restrictions (filtering), then you would need something to filter by - like something in the subject that can be queried against.

What marks a thread complete? Will the moderator lock the thread after he/she answers the question? Need something to signify that the "inquiry" has been resolved.

Do you see where I'm going with this?

not jsheLPer
Countrycity
2009-06-29T09:32:34Z
I'm curious about the same, with regards to the type of reporting options. When you say "reporting the number of threads is possible", does that mean that type of report doesn't exist? I was looking down the features list on the site, and didn't notice a "reporting" section. I saw there was a "stats" dashboard, but nothing like a new threads, new follow-ups, replies by moderator, etc. Certainly not a bash against yaf, it appears to be a great app, just wondering how detailed the reports go, or if most yaf users wind up writing their own reports.
imukai
2009-06-29T10:10:09Z
As far as I know, there isn't a reporting module.

As it's an open-source project, however, you never know.. maybe someone has written such a module and just haven't shared it with the rest of the community.

Perhaps one of you would be the first to contribute such a module?
Countrycity
2009-06-29T11:39:23Z
I was knew the offer to share what gets developed for a reporting module. I certainly would/will if that ever materializes and isn't my typical spaghetti code :lol:

Thanks for your reply.

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