Mnauman
  • Posts: 14
  • Joined: 16/08/2019
Hello,
whenever i block user in my forum then new user can't able to get confirmation email. i checked Spam Event Log and all new user registration was rejected due to which they can't get confirmation email.

Spam.JPG

When i delete all entries from Banned IPs, Banned Names and banned emails then new users get confirmation email. if there are entries in Banned IPs, Banned Names and banned emails then forum treat every user as spam/BOT and did not send confirmation email. you can see there are some entries

BannedName.JPG Banned_IP.JPG Banned Email.JPG

i changed the host setting of spam but it didn't help

Setting.JPG

Kindly help me how i can ban a user and also get confirmation email.

YAF version is 2.24.18
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Mnauman
  • Posts: 14
  • Joined: 16/08/2019
The system is bouncing the users' email addresses and therefore, users are not receiving their confirmation emails.

Email.JPG

, I am not receiving the emails with notifications (users registering).
tha_watcha
  • Posts: 4067
  • Joined: 06/03/2010
Can you please re-up load the images? The setting for resizing was too low
UserPostedImage
Mnauman
  • Posts: 14
  • Joined: 16/08/2019
Check these images. i uploaded on google drive

https://drive.google.com...EqKSMNgZncBwUJKqAZR31Zq4 
tha_watcha
  • Posts: 4067
  • Joined: 06/03/2010
Well atleast according to the event log the users are rejected because botscout reports that they are spam.

The email sending has nothing to do with the banned name/ip/email feature. This looks like more of an issue with the email provider you are using. Is this issue also occurring with a different email provider?
UserPostedImage
Mnauman
  • Posts: 14
  • Joined: 16/08/2019
Why Boutscout report them as spam?? what should i do as these are real users and wants to use my forum. even if i create my account it is also rejected.
i am using SMTP Email and you can check its setting.

https://drive.google.com...LTKoXVAqwX6zueT5zWRr_ePP 

how can i change email provider? how can i check which email provider i am using?
tha_watcha
  • Posts: 4067
  • Joined: 06/03/2010
Originally Posted by: Mnauman

Why Boutscout report them as spam?? what should i do as these are real users and wants to use my forum. even if i create my account it is also rejected.
i am using SMTP Email and you can check its setting.

https://drive.google.com...LTKoXVAqwX6zueT5zWRr_ePP 

how can i change email provider? how can i check which email provider i am using?




Sorry but i don't know why your user names or ip adresses are listed in the database. The problem is everyone can submit data to the database. But YAF is not repsonsible of that. You could try StopForumSpam instead. We use it here in the Support Forum. and it seems to work much better.

UserPostedImage
Mnauman
  • Posts: 14
  • Joined: 16/08/2019
ok i will change my Spam setting.
Kindly tell me about email issue. That confirmation emails are not sending and sometimes other emails are also not sent to users. what setting i should change to fix this issue.
tha_watcha
  • Posts: 4067
  • Joined: 06/03/2010
Originally Posted by: Mnauman

ok i will change my Spam setting.
Kindly tell me about email issue. That confirmation emails are not sending and sometimes other emails are also not sent to users. what setting i should change to fix this issue.



Sorry i can't help you much about the email issue. The only thing you could try is to set the credentials for the email account in the mail.config..

<smtp deliveryMethod="Network" from="forumadmin@yourdomain.com">
	<network host="yourdomain.com" port="25" password="username" userName="password" />
</smtp>

UserPostedImage
Mnauman
  • Posts: 14
  • Joined: 16/08/2019
Originally Posted by: tha_watcha

Originally Posted by: Mnauman

Why Boutscout report them as spam?? what should i do as these are real users and wants to use my forum. even if i create my account it is also rejected.
i am using SMTP Email and you can check its setting.

https://drive.google.com...LTKoXVAqwX6zueT5zWRr_ePP 

how can i change email provider? how can i check which email provider i am using?




Sorry but i don't know why your user names or ip adresses are listed in the database. The problem is everyone can submit data to the database. But YAF is not repsonsible of that. You could try StopForumSpam instead. We use it here in the Support Forum. and it seems to work much better.


As per your instruction i change my BOT setting to StopForumSpam and also set it to disable but it is again taking all user as bot/spam.
please check latest event log
https://drive.google.com...moAGo4EN8wW97ZDd1McqCltR 
tha_watcha
  • Posts: 4067
  • Joined: 06/03/2010
And does the internal Banned Name list contains the users, that you try to register? like rusinki
UserPostedImage
Mnauman
  • Posts: 14
  • Joined: 16/08/2019
Originally Posted by: tha_watcha

And does the internal Banned Name list contains the users, that you try to register? like rusinki



Banned Name list is creating this issue. Exact name is not in banned name list but i deleted all entries of banned name list and now registration process is working fine and i got confirmation email.
i think banned name logic is not accurate in YAF forums.
Mnauman
  • Posts: 14
  • Joined: 16/08/2019
when I try to delete some message from forum, although the message is actually deleted but I receive error messages, as you can see in the image below

https://drive.google.com...U9KOf6qlEvRiqw6C-wls8qdY 

what should i do?
tha_watcha
  • Posts: 4067
  • Joined: 06/03/2010
Originally Posted by: Mnauman

Originally Posted by: tha_watcha

And does the internal Banned Name list contains the users, that you try to register? like rusinki



Banned Name list is creating this issue. Exact name is not in banned name list but i deleted all entries of banned name list and now registration process is working fine and i got confirmation email.
i think banned name logic is not accurate in YAF forums.


Well at least here it works without issue. can you export the list of banned names and attach the txt file here?!


UserPostedImage
Mnauman
  • Posts: 14
  • Joined: 16/08/2019
Originally Posted by: tha_watcha

Originally Posted by: Mnauman

Originally Posted by: tha_watcha

And does the internal Banned Name list contains the users, that you try to register? like rusinki



Banned Name list is creating this issue. Exact name is not in banned name list but i deleted all entries of banned name list and now registration process is working fine and i got confirmation email.
i think banned name logic is not accurate in YAF forums.


Well at least here it works without issue. can you export the list of banned names and attach the txt file here?!



here is the file
  BannedNames.txt (1kb) downloaded 2 time(s).
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